FAQ`s

1. Do you offer free shipping?

Yes! We offer free shipping all over Pakistan on all orders.

2. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location.

3. What is your return/refund policy?

We offer a 7-day return and refund policy. If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order.

4. How do I request a return or refund?

Simply contact us via:
Email: vixanmart@gmail.com
WhatsApp: 03198117199
Provide your order number and pictures (if applicable).

5. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Once shipped, cancellation is not possible.

6. What payment methods do you accept?

We accept Cash on Delivery (COD) and online payments (if enabled at checkout).

7. Do you offer customer support?

Yes! Our team provides 24/7 customer service through WhatsApp and email.

8. Are your products original?

We source high-quality products from trusted suppliers to ensure customer satisfaction.