Refund Policy

At Vixan Mart, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a simple and smooth 7-day return or refund policy.

Eligibility for Returns & Refunds

You may request a return or refund within 7 days of receiving your item if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, in its original packaging, and in the same condition as received.

  • You can provide proof of purchase (order number or receipt).

Non-Returnable Items

We do not accept returns on:

  • Items damaged due to customer mishandling

  • Items without original packaging

  • Final sale or clearance products

Process for Returns

  1. Contact us within 7 days via Email or WhatsApp:
    Email: vixanmart@gmail.com
    WhatsApp: 03198117199

  2. Provide your order number and pictures of the product (if damaged/incorrect).

  3. Our team will review your request and guide you through the return steps.

Refunds

  • Once your return is approved, your refund will be processed to your original payment method.

  • Refunds may take 3–7 business days depending on your bank or payment provider.

Shipping Costs

  • Customers are responsible for return shipping unless the product arrived damaged, defective, or wrong.

Order Cancellations

Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.