Shipping Policy
At Vixan Mart, we aim to deliver your orders quickly and safely. Please read our shipping details below.
Free Shipping
We offer free shipping all over Pakistan on all orders—no minimum purchase required.
Delivery Time
Our standard delivery time is:
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3–7 working days for most cities
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Remote areas may take slightly longer
Since we work with trusted suppliers, delivery times may vary depending on product availability and courier speed.
Order Processing
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Orders are processed within 24–48 hours after confirmation.
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You will receive updates via SMS, WhatsApp, or email (if provided).
Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan.
Please ensure you are available at the time of delivery.
Shipping Delays
Delays may occur due to:
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Weather conditions
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Seasonal rush
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Courier issues
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Incorrect address or contact details
We will always help track your order if delays happen.
Damaged or Wrong Product
If the product arrives damaged, defective, or incorrect, contact us within 7 days for a replacement or refund.
Email: vixanmart@gmail.com
WhatsApp: 03198117199
Order Not Received
If your parcel has not arrived within the expected time, reach out to us and we will assist you immediately.
Address Issues
We are not responsible for delivery failures due to:
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Wrong address
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Missing phone number
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Customer not responding to courier calls
Please double-check your details before placing an order.